Q: When will my item arrive?
A: We will have your order dispatch within 1 business day, item should arrive to you in the designated time flame as follow:
USA and UK: around 5 business days
Canada: 14-21 business days
Mexico : 21-45 business days
Europe: 21-45 business days
South America: 30-45 business days
Asia: 21-35 business days
Q: How do I know if my item is sent?
A: All items will be sent with a tracking number, we will have the tracking number upload to the transaction detail. In case we missed yours, please contact us thru ebay message box for the tracking info.
Q: What if I want to return the item, even just because I don’t like it?
A: We accept return and exchange within 14 days of item received for any reason.
Q: What if my item is hold by custom and requests me to pay an import tax?
A: We are not responsible for import tax. However, if you do not wish to pay for the import tax neither, you might need to forfeit the item. We will send you a refund for the item.
Q: What if there is a quality problem?
A: Each item will attach with a warrantee card that covers up to 12 months for any quality problem. A free replacement will be sent upon any complains for defective item.
Q: Who do I contact for any problem related to the item I purchase?
A: you may message us thru the ebay message box, or thru email.
Q: Do I need to contact anyone when I do not satisfy the transaction?
A: YES! YES! YES! Let us know what we can do to resolve the problem you are experiencing! We want to make EVERY transaction a satisfying online shopping experience!